Thank you for shopping with La Senza; we hope you love your purchase.

If you don’t, we offer returns within 30 days of purchase. To be accepted for a refund, returned merchandise must be in its original state, deemed to be unworn, unwashed, unused with tags attached, or defective.

Club La Senza cards cannot be returned.

Outlet & Clearance merchandise

All purchases of outlet and clearance merchandise are considered final sale. No exchanges and returns.

Additional questions? Contact Customer Service at:

Email: CustomerCare@LaSenza.com

Phone: 1-888-527-3692

Returns Option:

1. Return by mail:
   
   Online purchases can be returned within 30 days of purchase with an original receipt. Refunds will be made in the form of original payment. Original shipping charges are not refundable. A fee of $20 will be deducted from your refund for this service. The return service helps confirm the status of your return and track its delivery progress.

Start an online return

CANADA POST STRIKE 

Rest assured, your order is in good hands! La Senza wants to let you know that we've switched carriers to minimize the impact of the Canada Post strike.

However, if you live in a remote area or one that is exclusively serviced by Canada Post, your package may experience significant delays and will not be delivered until Canada Post resumes normal operations. In some cases another courier may contact you via text to inform you of the nearest pickup location to help avoid further delays. In rare instances, we may have to cancel your order if delivery cannot be completed within a reasonable timeframe.

Your satisfaction is our top priority, and we are committed to doing everything we can to ensure your purchase is delivered as quickly as possible

We ship internationally with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows La Senza to provide the best possible user experience to our international customers. Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customer fees.