Thank you for shopping with La Senza; we hope you love your purchase.

If you don’t, we offer returns within 30 days of purchase. To be accepted for a refund, returned merchandise must be in its original state, deemed to be unworn, unwashed, unused with tags attached, or defective.

Club La Senza cards cannot be returned.

Outlet & Clearance merchandise

All purchases of outlet and clearance merchandise are considered final sale. No exchanges and returns.

Additional questions? Contact Customer Service at:

Email: CustomerCare@LaSenza.com

Phone: 1-888-527-3692

Returns Option:

1. Return by mail:
   
   Online purchases can be returned within 30 days of purchase with an original receipt. Refunds will be made in the form of original payment. Original shipping charges are not refundable. A fee of $20 will be deducted from your refund for this service. The return service helps confirm the status of your return and track its delivery progress.

Start an online return

 

We ship internationally with Global-e. Global-e is a trusted global ecommerce vendor whose solution allows La Senza to provide the best possible user experience to our international customers. Please select the destination in the country switcher dropdown to see which countries we ship to and select accordingly. Once you checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customer fees.